It is our goal to offer same-day processing on orders received by 2:00 PM MST on any business day; such orders will be mailed the next business day. Estimated shipping time for in-stock items can range from 2 to 14 days, depending on where you live, when you place your order (day or season), and the type of delivery service offered for the product. We cannot be responsible for delivery transit time. Shipping charges and sales tax will be added to the total of the order during checkout.
Note to International Customers: Orders shipped to destinations outside Canada may be subject to additional fees charged by your government. Buyers agree to assume all responsibility for such charges. We cannot be responsible for any import fees levied by your country. Please know what these charges might be BEFORE placing an order. Estimated international shipping time is 10–14 days, but this range can vary as outlined above. We reserve the right to refuse shipping outside of Canada.
Order Changes & Cancellations
Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us at firstname.lastname@example.org or (877) 596-9677. Cancellation notice must be given within 2 hours of placing your order.
We have a 30 day return policy upon receipt as long as the product is not used, damaged or altered in any form. Mounted wheels can not be returned/exchanged under any circumstance. We can not guarantee fitment of wheels if the vehicle is lifted or lowered due to unforeseen variables. Customers only pay for the return shipping cost of the item and the cost of shipping we incurred when sending out the item initially. We will not charge customers restocking fee unlike other companies!
Customers may fill out an RGA request should they choose to return or exchange merchandise. This will prevent confusion and allow us to make arrangements for the merchandise to be returned. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages. Please note that no returns will be accepted on any special order items due to the nature of these products. If the customer requests an order be re-shipped, the additional freight and handling charges will be the responsibility of the customer. In addition, all shipping costs related to a return are the responsibility of the consumer. Returned merchandise that does not arrive in appropriate condition will not be refunded in full or at all. Customers should be sure they truly want something before placing an order.
Damaged, Defective, and Incorrect Products
We all know that accidents happen from time to time. Not to worry, all shipments are fully insured at no extra cost. If a product arrives defective, damaged, or simply incorrect, customers should contact our customer service department as soon as possible. They should fully inspect the product and if the product is damaged or faulty in any way they should not attempt to use or install the part! We are not responsible for any installation fees customers incur under any circumstances.
Since every situation is different our team will assess each situation and will find a unique solution that will completely satisfy the needs of our customers. This may include a refund or replacement of the order depending on the customer's preference. Images of the damaged or defective product may be requested.
Please note that shipping couriers do not cover small damages (minor cracks/hair line cracks) caused to fiberglass items during shipping. The Fiberglass parts can be repaired easily (at no cost) by a professional installer in the process of refinishing/prepping/priming before installation!
Please note that it is the customer's responsibility to select the correct year/make/model when ordering a vehicle-specific product. If the customer selects the wrong year/make/model, they can always return the product within 30 days but they will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. Also, please be advised that items marked as "universal fit" do not necessarily fit every vehicle. It is solely the customer's responsibility to ensure that any items marked as "universal fit" actually fit their vehicle. If customers order a universal product that doesn't fit their vehicle (without confirming fitment with us), they may return it within 30 days but will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. On the other hand, TPS will take full responsibility for any incorrect information on the website regarding vehicle-specific fitment and replace the item free of charge.